Refund & Cancellation Policy
Last updated: 5 May 2026
Need a refund now? Submit a request and we'll review it within 2 business days.
1. 14-day money-back guarantee
First-time paid subscribers may request a full refund within 14 days of the initial charge, provided fewer than 30 credits have been consumed. Contact hello@michelleandrichedgestudio.com.
2. Monthly subscriptions
You can cancel at any time from Settings → Billing. Cancellation takes effect at the end of the current billing period — no partial-month refunds are issued. You retain access until the period end.
3. Annual subscriptions
Annual plans are non-refundable after the 14-day window. If you cancel mid-term, your subscription remains active until the renewal date. Downgrades from a higher annual tier issue a prorated credit applied to the next renewal — no cash refund.
4. Credit packs
Purchased credits are non-refundable once used. Unused credits expire 12 months after purchase; bonus and gifted credits expire after 6 months. Expired credits cannot be reinstated.
5. Failed renewals
If a renewal fails, we attempt up to 4 retries over 21 days and email you each time. After the final retry your account downgrades to the free tier; no charge is recorded.
6. Chargebacks & disputes
Opening a chargeback automatically suspends paid features and freezes any pending creator payouts pending dispute resolution. We will respond with proof of delivery within 5 business days. Wherever possible, please contact support first — we'll usually resolve faster than your card issuer.
7. Region-specific rights
EU/UK consumers retain their statutory 14-day right of withdrawal under the Consumer Rights Directive. Nigerian and South African consumers retain rights under FCCPA and CPA respectively. Nothing in this policy limits your statutory rights.
8. How to request a refund
Email hello@michelleandrichedgestudio.com with the email on your account and the date of the charge. Eligible refunds are processed within 5–10 business days back to the original payment method.